Cancellation Policy

Cancellation Policy

We understand that it is not easy to pick the perfect dress for your special day, and sometimes you might change your mind. However, all our orders, either customized items or standard items, are all made-to-order items. Once the tailoring has begun, the material cannot be recycled. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

Our Policy

1. Unpaid orders

All the unpaid orders would be cancelled automatically 30 days after you place the order. 

2. Paid orders



Time frame


Product purchase price

Shipping cost

Cancelled before tailoring starts



Cancelled within 24 hours upon beginning of tailoring process



Cancelled within 24 to 72 hours upon beginning of tailoring process



Cancelled after 72 hours upon beginning of tailoring process




* Once the order has been shipped, it cannot be cancelled.

How to Cancel a Paid Order?


Please send your cancellation request with order ID to our customer service by email or ticket. Your request would be addressed as soon as possible and according to the above time frame which is based on the arrival of your email or ticket.